Terms

YOUR ACCOUNT

Thank you for registering for an account on www.chanceco.com, the home of Chance. Please note that you are responsible for maintaining the confidentiality of your user name and password information, and that you are also responsible for all activities and orders placed while this account is active. By signing up for an account, you warrant that you’re providing accurate information to Chance Studio, LLC, the Chance parent company, and that you are an adult with authority to place orders. By placing an order, you definitively accept the prices and descriptions of items purchased, as well as the general sales conditions. Chance Studio, LLC reserves the right to terminate an account at any time, refuse service, or cancel orders should a concern arise.

PAYMENT

We accept payment via major credit cards, Visa, Mastercard, and American Express. Our payment gateway partner, Authorize.net, provides a secure environment, ensuring encryption of all transactions.

TAX

New York State Sales Tax of 8.875% is applied only to orders shipped within New York State.

VIEW SHIPPING GUIDELINES

RETURNS

If you aren't satisfied with your purchase, we'll gladly provide an exchange or refund for any unused merchandise returned within 15 days of the order's original ship date from our warehouse. Please send your item(s) with your packing list - as it includes your order and RMA number at the top, which is required for all returns and exchanges - to Chance, c/o Lorry Industries, 45-G Engerman Avenue, Denton, MD 21629. All goods must be in their original condition, including original tags and packaging, and to reiterate, must be returned with a copy of the packing list.

On your packing list included with a return, please indicate whether you would like an exchange or refund. Your contact information must be clearly listed, both phone number and e-mail address. Please note that refunds will be credited to the same credit card used for the original order. If returned merchandise is not received within 15 days from the original ship date, we reserve the right to decline your refund or exchange.

Please keep in mind that shipping charges for returns or exchanges are your responsibility. We do not reimburse for these expenses, and we strongly encourage you to purchase insurance for return shipments, as well as delivery confirmation. We cannot be responsible for return shipments that are lost in transit.

During our once a year, week-long sale, all purchases are final; therefore, no refunds can be processed nor exchanges made. We will honor a one-time price adjustment on full-price merchandise that was purchased within seven days of the sale start date if the item is still in stock and accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. We are not able to make exceptions to these policies.

Please contact shipping@chanceco.com with any questions regarding your return or exchange.

PRODUCT SPECIFICATIONS

All product features, content, and pricing is provided with as much clarity and accuracy as possible. We make every reasonable effort to accurately display details and colors, but cannot control the nuance of color across all computer screens. If you have questions regarding any product prior to purchase, please contact contact@chanceco.com, and we will endeavor to respond to your query.

SECURITY

Chance Studio, LLC takes every protective measure available to ensure that transactions are secure. Secure Socket Layer (SSL) technology is used to encrypt all order information, including credit card data, address information, and account details, that you provide for your Internet purchases on www.chanceco.com. We also use firewall technology and password controls, and other procedural safeguards in maintaining the Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible.

PRIVACY

We understand the need for utmost care when dealing with sensitive information. All personal information submitted to www.chanceco.com, including your name, e-mail address, phone number, credit card details, billing address, and shipping address is required to fulfill your order and communicate with you. This data will not be shared, sold, rented, or traded to any other organization or person. For actual payment processing, our Merchant Service Provider handles your credit card information safely and securely. We do not store your credit card information. If the need arises to contact you by telephone, we will only do so in order to ensure proper processing of your order or request. To obtain a summary of the personal information you’ve submitted or make necessary corrections, please contact contact@chanceco.com. Please ensure that your contact information is clear and accurate, including name, e-mail address, mailing address, and phone number so that we can reach you without delay.

We occasionally dispatch mailings, so if you’ve shared your postal address, we’ll take the liberty of sending you news on products, events, or collaborations. If you prefer not to receive mail from Chance, please contact contact@chanceco.com and we’ll remove you from our list for physical mailers.

OPERATIONS

This website is operated by Chance Studio, LLC dba Chance. All policies are effective as of July 15, 2010.

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Shipping Rates and Guidelines

Thank you for your order. Please note that we ship as swiftly as possible via UPS once purchases are processed in our system. You can expect your standard ground deliveries to the 48 contiguous U.S. states within four to seven business days. For shipments to Alaska, Hawaii, and p.o. boxes, please contact shipping@chanceco.com. Although currently we don't offer international shipping, we look forward to doing so in the future.

For speedier delivery, we're happy to accommodate your needs for an additional charge. For overnight delivery the next business day, orders must be processed Monday through Thursday by 2pm EST. Note that we do not offer overnight services for Saturday delivery. Orders placed for overnight delivery after 2pm on Thursday through 2pm on Friday will be delivered on Monday. Orders placed for overnight delivery on Friday after 2pm through the weekend will be delivered on Tuesday.

2ND DAY
Shipping rates per above +$12.50

OVERNIGHT
Shipping rates per above +$29.50